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Frequently Asked Questions
Delivery– Shipping Cost
Shipping Charges within India is Rs300/-.
For International Shipping charges are calculated at the time of check out. The
buyer is liable to pay custom duty (if any) directly to the courier partner,
custom duty is country specific and we have very little control on it.
Once the packet is shipped it takes around 4 to 5 days to reach you.
Exchange-Only Policy: We appreciate your choice in our brand. Please note that we exclusively offer exchanges for our products. Unfortunately, we do not entertain returns and, consequently, do not provide refunds. We believe in delivering high-quality products, and in the event of any issues, we are more than happy to facilitate an
exchange to ensure your satisfaction.
Initiating Exchange: Customers seeking an exchange are required to inform us within 48 hours of receiving the product. Please contact our customer service team at +919315224185 to initiate the exchange process.
Return Shipment: Upon approval of the exchange, customers are responsible for shipping the product back to our designated address within the specified 48-hour timeframe. Please ensure the item is securely packaged to prevent any damage during transit.
Exchange Approval: Once we receive the returned item and confirm its eligibility for exchange, we will initiate the replacement process. Please note that exchanges will only be processed for products in unused and undamaged condition, with all original
tags and packaging. Convenience charge of Rs.400 will be applicable for
exchange.
Dispatching Replacement: We are committed to providing a swift resolution. The replacement product will be dispatched within 7-10 business days from the date of receiving the returned item. Customers will be notified with shipping details once the replacement order is processed.
Shopping and placing an Order
An email address is all you need to start the order process. We recommend that you register for an account so that you can subscribe to our newsletter and easily place an order.
Simply follow the ‘Forgot Password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
Subscribe and receive a 5% Coupon code for your first order, stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. Email preferences can be easily managed under ‘My Account’.
Placing an order at Supriyaguptacouture is quite simple. Here’s how:
- Choose a category from the top navigation menu or search to explore a specific style or trend.
- Select the size of your item and click ‘Add to cart’. Once you have finished adding your items, proceed to Checkout under ‘Cart’.
- Sign in to your account if you have not done so already, to proceed.
- Enter your address and payment information and select a delivery method to complete your order. Once your purchase is confirmed, it will be carefully prepared and shipped to you. We’ll be sure to keep you updated every step of the way.
As your purchase will be prepared quickly for dispatch, please contact our Customer Service as soon as possible to cancel or make changes to an order. Unfortunately, once the order has been processed, we are unable to cancel it or to add any items, but we welcome you to place a new order for any additional pieces. Further information on cancelling an order can be found in our Return & Refunds Policy.
Product Authenticity
Our offering is expertly the
best, we guarantee all items are authentic.
Your order will be carefully
packaged in a protective box to ensure it arrives to you in great condition.
Returns & refunds
We are currently not accepting any returns.
For further information on returning an order, view
our Return & Refunds Policy.
- Convenience charge of Rs.400 will be applicable for exchange.
- For exchange, kindly email us at Supriyaguptacouture@gmail.com, within 48hr of receiving the order.
- Replacement will be initiated upon receiving the product on our designated address within 48 hours, after successfully passing the quality check.